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Home > Customer Services > Terms and Conditions

Ensure you are happy with the terms below before using our website…

Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you in relation to this website. If you have any questions about them or do not wish to accept them, please contact us before using this website.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.

By registering with Greener Cleaner you guarantee that you are over 18 and the owner of a valid credit/debit card. Once you have ticked the terms box at the checkout you are entering into a contract with us and agree to adhere to these terms and conditions.

1. Postage & packing costs & Delivery Timescales

1. 1. A Postage & Packing charge will be added to your order. For full details please visit our Postage & Packaging policy page.
1. 2. Visit our International Orders page for details on Postage to International destinations including Europe.

2. Returns

2. 1. Returns are accepted at the customer’s expense. For our complete Returns Policy please visit the Returns Policy page.

3. Payment for your order

3. 1. When shopping in euros your transaction will be converted to GBP only when you complete the transaction at the exchange rate of the day.
3. 2. We use Card Save (www.cardsave.net) to process all transactions via their secure servers. All personal information submitted is done so securely with SSL (secure socket layer) 128bit encryption.
3. 3. Your browser will display the padlock symbol or equivalent during the whole checkout process indicating that any information transferred is encrypted.

4. Loyalty Points

4. 1. Some goods purchased from Greener Cleaner website will earn Greener Cleaner Loyalty Points. Depending on product price and promotional activity we may award different amounts of points. The following terms and conditions apply to the Loyalty Point scheme:
4. 1. 1. Loyalty Points will be earned upon confirmation of order.
4. 1. 2. Loyalty Points will only have the option to be allocated to your order when signed into your Loyalty Club account. No Loyalty Points will be earned when an order is placed without logging into your Loyalty Club account.
4. 1. 4. Loyalty Points can only be earned when placing an order via Greener Cleaner website.
4. 1. 5. All Loyalty Points earned will be associated and accumulated against your Loyalty Club account.
4. 1. 6. If a partial or complete order is returned or cancelled then the Loyalty Points earned will be removed from your Loyalty Club account.
4. 1. 7. If a product is replaced with a different product the Loyalty Points for the original product will be replaced with the alternative product’s Loyalty Points at the time of replacement.
4. 1. 8. One Loyalty Point is worth 1p.
4. 1. 9. Loyalty Points can only be redeemed within the website basket when placing an order.
4. 1. 10. When redeeming Loyalty Points the total accumulated points must be used. It is not possible to use your total accumulation in part.
4. 1. 11. The Loyalty Point value cannot be redeemed against delivery, postage and packaging charges.
4. 1. 12. Your total Loyalty Points can be reviewed within your Loyalty Club account or by contacting our customer services team.
4. 1. 13. You may not claim the cash equivalent of your Loyalty Points. You may only claim your Loyalty Points against goods.
4. 1. 14. Loyalty Points need to be used within 13 months of earning them. The date of order will be the start date of this expiry period.
4. 1. 15. Loyalty Points will be removed automatically at the end of 13 month expiry period without confirmation.

Greener Cleaner
The Oast, Hale Court Farm
Beech Green Lane
Withyham
Hartfield
East Sussex
TN7 4DD.
United Kingdom
T:+44(0)1306 881546 [email protected]